It can efficiently handle everything from standard phone calls to video conference calls. Web sharing, mobile communication, and customer engagements are parts of other amazing functionalities available in the ShoreTel VoIP phone system.
There are so many things that make ShoreTel one of the top cloud-based business communication suites but the robustness of its features is the major reason it is highly rated. While there is the choice of on-site phone system from ShoreTel, the cloud-based service called ShoreTel SKY is affordable and efficient.
It is also very easy to use. Once a business is hooked to the service, the ShoreTel Sky management takes care of the configuration of the phone system. It will demand very little from the admin to manage the business communication system and let every single employee take advantage of the improved communication to focus on their specific goals.
As a complete communication suite, ShoreTel has always been ranked among the top cloud-based phone system services. It has a very clean and user—friendly interface and reliable customer support. ShoreTel, as a telephone system, can meet the communication needs of a single-office business as well as that of a business with multiple locations. It is also a highly secured phone service.
Well, there are several reasons you may want to consider what they have on the table and we will summarize the key ones as briefly as possible:.
One of the biggest selling points of ShoreTel Cloud PBX phone service is the number of features the phone system offers. To make your organization communicate better, ShoreTel has all the features you need.
The truly modern communication service offers several calling features, collaboration features, mobility features, call center features, as well as management features to make the experience better for all users. The ability for the users of the cloud-based phone system to connect their mobile devices to the system and access the business phone system from anywhere at any time has lots of benefits.
For most businesses, this improves the corporate image as calls that are made or taken outside the office still have the business number as caller ID. It also make collaboration more efficient. Remote teams find it most helpful. Agents will also never miss business calls due to full mobile optimization and this improves business productivity significantly.
Finding a cloud phone system that is feature-rich and cost-effective at the same time is not always easy. ShoreTel is one of such services. The unified communication system is favorably priced and is also highly customizable. The implication of this is that businesses can customize the phone service based on their needs. They will have just the features they need to improve their business and pay for such features alone.
There are even some packages that are industry specific, allowing businesses to access features that will meaningfully improve their business processes. Another reason you may want to consider ShoreTel phone system is the fact that it can work seamlessly with other platforms that you have already. This is quite desirable as customers that are conversant with some digital tools will find it easier and more convenient to use their choice tools from the same unified system.
The integration allows users achieve so many things — it is even possible to export valuable communication-related data for reporting purposes. ShoreTel is also highly respected for its customer support. Questions, concerns and technical queries are given the attention they deserve in an efficient manner. Email support is also available for those that prefer that medium of communication as well as web chat. As mentioned in the introductory part of this review, ShoreTel is a feature-rich cloud based phone system.
There are adequate features to support all important communication processes and help businesses enhance productivity. Below is an overview of the ShoreTel cloud phone system Features:. Earlier in this ShoreTel review, we discussed that full mobile optimization is one of the top reasons you should consider ShoreTel. The ShoreTel app offers a convenient way for users to take advantage of all that the service offers. It is mobile optimized and also integrate well with PCs and Mac computers.
The app for computers is a high-quality desktop app that can be your perfect softphone. It has a very intuitive interface that makes business communication easy and fun.
There are also numerous features designed to enhance collaboration between employees, including conference calling, instant messaging, and peer-to-peer video chatting. Employees can even share their desktop with a coworker. The ShoreTel mobile app lets employees forward business calls to their mobile devices, check their voicemail, and take advantage of many of the other features, all from a remote location. The cost of a ShoreTel phone system varies widely depending on the number of features you choose, the number of extensions and lines, how many users you have, and so much more.
In addition, prices vary according to the vendor you select. With so many variables effecting pricing, an accurate estimate is impossible.
However, the following price ranges should assist in comparing providers and systems. It's important to note that launching the on-premise system comes with a much higher initial price tag, thanks to a variety of one-time costs. The cloud system, however, has higher monthly usage costs. Join Us Close. Join Tek-Tips Forums!
Join Us! By joining you are opting in to receive e-mail. Promoting, selling, recruiting, coursework and thesis posting is forbidden. Students Click Here. I am concerned about the licensing system of Shoretel. Everything needs a license. The vice president wants to be a supervisor you have to get a license. Want to also include someone else as a supervisor, you have to buy another license.
And there is also a license for a voice mailbox. With Avaya they were saying how we could take any "did" and create any number of mailboxs for any type of thing we wanted. So a mailbox for each promotion we ran etc. That would all be in the standard voicemail software purchase. Does anyone have any experience with this? I am not sure what you are asking. If you are setting up Mailboxes that don't have a person associated you can do it, and by the hundreds. You won't pay extra for the right to set them up.
When you buy Voice mail Pro you pay licences for ports, not users. As for the supervisor, I'm not sure your purpose. You need to explain more. The IP Office also uses licenses for their system. You have to get Voicemail Pro and whatever ports you need. The basic voicemail and GUI interface do not typically meet the customer needs. If you post what you need the system to do, I can give you my opinion on what is best for you. I program and install both systems. Sorry I wasn't clear. Basically as ron romano said Avaya says when you purchase Voice Mail Pro for a one time fee you can set up as many mailbox's as you want for no extra price.
Is this incorrect? What do you mean by ports? So lets say we have 20 phones, but we actually want 50 mailbox's depending on the options the caller chooses. For Shoretel it's about dollars per mailbox. But I was under the impression that with Avaya you just paid for the voicemail software and you could use it for as many mailbox's as you wanted. That is true about the IP Office. The number of ports is dependant upon how many people will be simultaneously using the voicemail system.
One way you can avoid the license issue is to use Route Points in the ShoreTel system. Route Points do not need a license and you can associate a mailbox with it. You have a unlimited amount of auto attendant boxes that you can use without a license in ShoreTel. I know nothing about Avaya, but I have been using ShoreTel for 6 years now, and I do not have any problems with their licensing.
Hi VonZipper. Can you explain how the auto attendant box would work in the shoretel system and why you feel it would be able to replace a mailbox in my example? This example - So lets say we have 20 phones, but we actually want 50 mailbox's depending on the options the caller chooses.
In that box you can give users options to dial 0 thru 9, which could be another AA box, ring to a phone, take a message, company directory, or whatever you need.
It is endless of how many steps you can make a caller go through. Are you planning to actually leave messages in 50 different mailboxs? If so, there is a issue with that. You do have to pay for a license for every mailbox that will take a message, because there has to be a user associated with it. What we have done, is given our callers the impression that they are leaving messages in different mailboxs, but they all end up in one or two boxes.
Meaning, If you call our number and I give you the option to press one to pay your bill, 2 to ask billing questions, 3 to buy widget alpha, and 4 if you want to return widget alpha, they have the impression that they will be going to four different mailboxs, but I will send them all to the same one. Lets say you want it to ring to a phone first, and if it is not answered, you want it to go into all of these options.
You can use the call handling modes to control this, or set it to happen all of the time. If you always want your calls to an extension to get options if there is no answer, set the standard call handling mode to forward the calls to the AA box. If you want to select when that will happen, like after hours, the user of the extension will just change their call handling mode when they leave. Does that help at all?
If you can give me more detail on what you are trying to do, I am more than willing to help. I am no Avaya IPO expert but from what I do know just enough to be dangerous they license everything.
Avaya always licenses everything, they always have. My uncle is an old Avaya tech who mostly works with year old systems, but none the less does some work on newer stuff at his company.
You buy it in blocks like everything else in the Avaya world. In your case it would be 1 license for up to 50 users.
It is to get every user on the lowest level of licensing required to continue to allow them to use the client. In my opinion no science, or information from ShoreTel , the client will remain free. In this case I got video and softphone licences as a part of the upgrade, I am not sure that will happen in future, it may just include the Professional Client Access licence. The ShoreTel Connect upgrade licence description does mention no-charge, so I doubt this will change. All the information in this blog is in my experiences, Hope it helps.
Original Blog can be found here. ShoreTel Connect Client Licence. As mentioned in the last post on this topic, the new licence bundles are Courtesy —Extension Only no client Telephony —Extension and Mailbox no client Essential —The above plus Dialler pack Web and App ShoreTel Connect client instant messaging, presence, video calling, conferencing, web sharing and online meetings.
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